💸 Refunds

Refund & Refill Policy

Clear, transparent guidelines regarding our delivery commitments, automatic partial refunds, and refill guarantee protections.

Last updated: September 2026

The Roznhe Delivery Guarantee

We stand firmly behind our high-speed automated delivery. If our system is unable to fulfill your order as promised, you are guaranteed a full or partial refund. For guaranteed packages, any drop within the stated window is protected by free automatic refills.

1. When You Are Eligible for a Refund

Refunds are processed automatically or via our support team under the following specific circumstances:

Unfulfilled / Canceled Orders

If our automated servers cannot start or complete your order, the order is marked Canceled and 100% of your payment is refunded.

Automatic Partial Refunds

If a service delivers part of the quantity but platform limits stop the remainder (Status: Partial), the undelivered portion is automatically refunded.

Extended Queue Delays

If an order has not started within 72 hours due to server downtime and you request cancellation before delivery commences, a full refund will be issued.

Duplicate Billing Errors

In the rare event that a payment gateway inadvertently double-charges you for a single order, the duplicate transaction will be refunded immediately upon verification.

2. Non-Refundable Scenarios (Important)

Because social media signals are digital and permanent once dispatched to external network APIs, refunds cannot be granted under the following circumstances:

• Completed Orders: Orders that have been delivered to your target link and marked Completed by our tracking system.
• Incorrect or Broken Links: Orders placed with wrong, misspelled, or deleted profile or post links. Once dispatched, our system cannot modify the target URL on the provider server.
• Private Accounts: Placing an order for a private profile or setting your account to private during active fulfillment.
• Changed Usernames: Changing your social media handle or username while an order is in progress or during a warranty period.
• Duplicate Concurrent Orders: Placing two simultaneous orders for the same link before the first order has finished.
• Change of Mind: Requesting cancellation after the order has entered Processing or In Progress.

3. Refill Guarantee vs. Cash Refund

For packages marked with a Refill Guarantee (e.g. 30-Day Refill or Lifetime Non-Drop):

• If natural platform algorithm cleanups cause your numbers to drop within the guarantee window, our remedy is a Free Automated Refill, not a monetary refund.
• Our support team checks your initial start count and current count, and immediately sends an automated replenishment order to restore your count.
• Services explicitly labeled No Refill do not carry replenishment protection and are not eligible for refills if drops occur after delivery.

4. Chargebacks & Fraudulent Disputes

We are dedicated to resolving all customer inquiries quickly and fairly. Opening a payment dispute or fraudulent chargeback with PayPal, your credit card issuer, or bank without first contacting our support team is a direct violation of our Terms of Service.

Initiating unauthorized chargebacks will result in immediate termination of your account, cancellation of any pending refills, and permanent blacklisting of your target social media profiles across our network.

5. How to Request a Refund or Refill

If you believe your order qualifies for a refund or if you need an automated refill under an active guarantee, follow these simple steps:

1. Go to our Support Page.
2. Select your inquiry type: Refill Request or Payment & Billing.
3. Provide your Order ID (found in your confirmation email or client dashboard) and your target URL.
4. Our dedicated 24/7 team will verify the API logs and process your refill or refund promptly.

Need Help With Your Order?

Submit a support ticket and our team will handle your request immediately.

Submit a Request